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FAQs
Subscription & Account
How do I cancel my subscription?
You can cancel anytime through the Resilia® Portal, or email support@resilia.shop and we'll take care of it for you. Include your order number or the email used at checkout so we can locate your account quickly.
Why am I receiving orders I didn't authorize?
This can happen if an active subscription or saved payment method is still on file. Manage or cancel through the Resilia® Portal, or contact support@resilia.shop and we'll sort it out.
The website says I don't have a subscription, but I'm still being charged?
It may be linked to a different email or payment method. Try the email used at checkout. If it still isn't showing, contact support@resilia.shop and we'll find it.
How do I update my subscription (frequency, products, or address)?New
Update your frequency, products, or shipping address through the Resilia® Portal. You can also email support@resilia.shop and we'll make the changes for you.
How do I skip my next shipment?New
Skip your next shipment through the Resilia® Portal, or email support@resilia.shop and we'll move your renewal date.
FAQs
Order & Shipping
When will my order be shipped?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does shipping take?
Shipping times depend on the method selected at checkout: Free Shipping 2–4 business days; Standard Shipping 2–3 business days; Expedited Shipping 1–2 business days.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number and link. You can also use the order tracker above.
Can I cancel or change my order after placing it?
Once an order ships, it can no longer be canceled or modified. If it hasn't shipped, contact support@resilia.shop as soon as possible and we'll do our best to help.
Do you ship internationally?
Yes. International shipments may be fulfilled through a logistics partner and delivery times vary by destination.
Where is my order being shipped from?
US orders ship from the US. International orders may ship through an international logistics partner for faster delivery.
How do I update my shipping address?New
If your order hasn't shipped, email support@resilia.shop with the updated address. Subscription addresses can also be updated in the Resilia® Portal.
FAQs
Product & Safety
When is the best time to take Resilia?
Follow the directions on the product label. Taking softgels with a meal may support absorption and reduce stomach discomfort.
Who should avoid taking this product?
People who are pregnant, nursing, under 18, taking medication, or managing a medical condition should consult a qualified healthcare professional before use.
What is the recommended dosage?New
Use the serving directions on your product's current label and do not exceed the recommended serving.
Can I take it on an empty stomach?New
We recommend taking softgels with food, especially if you have a sensitive stomach.
Is it safe to take with my medication?
Consult your healthcare professional before using any supplement alongside prescription medication.
How should I store the product?
Store in a cool, dry place away from direct sunlight. Keep the package sealed and follow any storage directions on the label.
Is this safe for children?
Resilia is formulated for adults. Consult a pediatrician before giving any supplement to someone under 18.
How long until I notice results?New
Individual results vary. Consistency matters, so follow the recommended use and give your routine time before deciding how it works for you.
FAQs
Quality & Ingredients
What ingredients are in Resilia Oil of Oregano?New
The current ingredient list and Supplement Facts panel are shown on the Oil of Oregano product page and package. Resilia uses a focused botanical formula without proprietary blends.
Is Resilia gluten-free? Allergen-free?New
Review the current product label for the most accurate allergen statement and contact support with any specific sensitivity questions.
Where does this product come from?
Resilia Oil of Oregano is manufactured in the USA with globally sourced ingredients under strict quality standards.
Is your Oil of Oregano made in the USA?
Yes. It is manufactured in the USA with globally sourced ingredients and undergoes quality-control checks for purity and consistency.
Is your Oil of Oregano FDA approved?
Dietary supplements are not required to be FDA approved. Our product is produced in a GMP-certified facility following strict manufacturing standards.
Is the product third-party tested for quality & safety?
Each batch undergoes quality-control checks for purity and consistency. Contact support for current documentation or a specific concern.
FAQs
Returns & Pricing
What is your return policy?
Orders are covered by our 30-day money-back guarantee. Contact support@resilia.shop within 30 days of purchase; approved refunds typically appear within 5–10 business days.
How do I request a refund?New
Email support@resilia.shop with your order number. Most requests are reviewed promptly, and approved refunds typically appear within 5–10 business days.
Why does the website price differ from what I saw on social media?
Ads may show promotional pricing that has ended. The price on the storefront is the current price. Contact us if you have a question about a specific offer.
What payment methods do you accept?New
Available payment methods are shown securely at checkout and may vary by market.